Terms of Service

Article 1 (Purpose)

These Terms and Conditions are intended to ensure member protection and transaction stability by clarifying the basic conditions and procedures for the overall use of services, including trading, account management, information provision, and customer support through the digital asset futures trading platform and ancillary services provided by the Company, as well as the mutual rights and obligations between members and the Company.

Article 2 (Definition of Terms)

1. "Digital Asset" refers to all assets that can hold and transmit electronic value, such as cryptocurrencies, tokens, and NFTs created based on blockchain technology.
2. "Service" includes all related functions and ancillary services provided by the company to members, such as digital asset futures trading, real-time price provision, order execution, asset management, customer support, risk analysis, and provision of educational materials.
3. "Member" refers to an individual, corporation, or organization that has entered into a service agreement with the company and has been granted the right to use the service, and "Account" refers to an account created by the company.
4. "Transaction" means that a member executes all forms of transaction activities, such as buying, selling, exchanging, and futures trading of digital assets within the service.
5. "Commission" means the cost charged by the company during the process of using the service and concluding a transaction, and the specific commission rate is determined by the company.
6. Definitions of other terms used in these Terms and Conditions shall be as separately announced by the Company or in accordance with relevant laws and member guidance materials.

Article 3 (Validity and Change of Terms and Conditions)

1. These Terms and Conditions shall take effect from the moment a member clicks the “Agree” button when signing up for the service or accesses the service for the first time.
2. The Company may revise these Terms and Conditions for reasons such as business necessity, changes in laws and regulations, technological updates, security enhancements, and reflection of internal audit results. The revised terms may be notified to members in advance through notices on the company website, mobile application, and service.
3. Members who do not agree to the changed terms and conditions must immediately stop using the service and withdraw their membership. They must also continue to use the service even after the change. If you continue to use the service, you will be deemed to have agreed to the changed terms.

Article 4 (Qualifications and Procedures for Membership Registration)

1. Membership registration is only permitted to individuals, corporations or organizations with legal transaction capacity who are 19 years of age or older.
2. Membership registration is conducted through the online registration form provided by the company, and all information submitted at the time of registration (real name, contact information, identity).
3. Members must submit relevant documents that can prove their identity and the legitimacy of their assets. If false information is provided, the member will be subject to penalties.
4. The company approves membership applications based on internal screening criteria and provides unique accounts and passwords to approved members.
5. Following best practices of major exchanges such as Upbit, this membership process includes identity verification (KYC) and anti-money laundering (AML) procedures. Members must faithfully cooperate with the submission of relevant documents and certification procedures.

Article 5 (Account Security and Management)

1. Members must thoroughly manage their accounts and passwords, and must not disclose or share them with third parties.
2. In the event of unauthorized use, theft, hacking, or security threats to their accounts, members must immediately notify the company, and members are responsible for all losses and disadvantages resulting therefrom.
3. The company may, according to its internal policy, suspend or delete accounts that have no login records for a long period of time (e.g. 12 months), and the company is not responsible for any data loss resulting therefrom.

Article 6 (Protection and Processing of Personal Information)

1. The company collects, uses, stores, protects, and destroys members' personal information in accordance with the personal information processing policy, and strictly complies with related laws (e.g. Personal Information Protection Act).
2. Members have an obligation to immediately update their personal information if it changes, and any disadvantages resulting from failure to update information are the responsibility of the member.
3. When the company provides personal information to a third party, it complies with procedures in accordance with relevant laws and regulations, obtains prior consent from the member, and enters into necessary contracts to ensure safe processing.

Article 7 (Withdrawal of membership and termination of account)

1. Members may request withdrawal at any time through the "Withdrawal of membership" function within the service, and upon withdrawal, the settlement of digital assets held and the processing of unfilled orders will be carried out separately
2. The company has the right to suspend or terminate membership without prior warning if a member violates these terms and conditions or engages in misconduct, and all disadvantages resulting therefrom shall be borne entirely by the member.
3. Even after account termination, some provisions, such as confidentiality, disclaimer, and intellectual property rights, shall remain in effect.

Article 8 (Service Composition and Function)

1. The Company provides a comprehensive platform for digital asset futures trading, including real-time market prices, order entry, execution confirmation, and transaction history.
2. In addition, the company provides investment education materials, risk analysis reports, and the latest market news and analysis information to enhance members' access to information. It helps in making decisions on perseverance and investment.
3. The company regularly or periodically conducts system inspections, maintenance, updates, backups, etc. to provide stable services.

Article 9 (Transaction Progress and Order Conclusion)

1. Members can submit various transaction orders, such as buy, sell, exchange, and futures trading, through the transaction interface provided by the company.
2. Transaction orders are automatically processed by the company's internal algorithm and matching system, and members must fully check the input information and market price information before concluding an order.
3. The company may take necessary measures after prior notice regarding delays, errors, and unconfirmed orders that occur during the order concluding process.
4. The Company has the right to suspend or limit transactions due to specific market conditions, technical issues, or security reasons, and any disadvantages resulting from this are entirely borne by the member.

Article 10 (Recording and Storage of Transaction Data)

1. The Company electronically records and stores the member's transaction history, order history, account activity history, etc., and may use it for data analysis, internal audit, and legal evidence purposes.
2. Members must regularly check their transaction records and activity history, and immediately notify the Company if there is any suspicion or error. You must request resolution of this issue.
3. The company retains transaction data for a certain period of time in accordance with relevant laws or internal policies, and the data may be automatically deleted after the retention period.

Article 11 (Fees and Charges)

1. The Company has the right to charge various fees, such as transaction fees, deposit/withdrawal fees, and management fees, that occur during the use of the service and the transaction process.
2. The fee rate and charge criteria are stated on the Company website and notices, and may change according to market conditions and internal policies.
3. Members must pay the charged fees and charges by the specified deadline, and failure to pay may result in measures such as account restrictions.

Article 12 (Payment and Billing Procedures)

1. Members must pay all financial charges that arise during the use of the service through the payment method (bank transfer, electronic payment, or other financial services) provided by the company.
2. Payment details and billing information are automatically recorded in the member account, and members are obligated to check them periodically.
3. The company may use a third-party payment agency during the payment process, and the detailed procedures and responsibilities thereof are subject to the terms and conditions of the relevant agency and related laws.
4. In the event of a refund request or payment error, the company will endeavor to process it promptly in accordance with related laws and internal regulations.

Article 13 (Risk Disclosure)

1. The digital asset market contains various risk factors such as high volatility, lack of liquidity, technical defects, and hacking attacks.
2. Members must conduct sufficient market research and risk assessment before trading, and any losses resulting from trading are entirely the responsibility of the member.
3. The company is responsible for all risk factors (sudden price changes, system errors, external attacks, etc.) that may arise during the transaction and service use process. We hereby notify you in advance and do not provide any compensation for any loss resulting from such risks.

Article 14 (Limitations on provision of information and disclaimer of warranty)

1. The Company shall not guarantee the accuracy, completeness, and currency of all information (real-time market prices, analysis data, investment opinions, news, etc.) provided within the service.
2. The Company is not responsible for any damages or losses resulting from system errors, hacking, cyber attacks, and other external factors that are beyond the control of the company.
3. The company does not assume any legal responsibility for damages caused by errors, omissions, or differences in interpretation of the information.

Article 15 (Exemption Clause and Limitation of Liability)

1. The Company may not be liable for any damages caused by external factors beyond the Company’s control, such as natural disasters, computer failures, hacking, communication failures, or government administrative actions. We are not legally responsible for any damages that may occur.
2. All damages and losses that occur due to the member's negligence, negligence in information management, use of third-party services, etc. are entirely borne by the member.
3. The company will only play the role of mediation and arbitration in all legal disputes arising from transaction disputes, order cancellations, error processing, etc. , and the final legal responsibility lies with the member in question.

Article 16 (Attribution of Intellectual Property Rights and Restrictions on Use)

1. The copyright and other intellectual property rights of all content (text, images, designs, software, databases, etc.) provided by the Company within the Service belong entirely to the Company.
2. Members may not copy, transmit, distribute, modify, or use the content for commercial purposes without the Company’s prior written consent.
3. The copyright of content created and posted by members belongs to the original creator, and the company is granted a non-exclusive right to use it for the purpose of service operation, promotion, and improvement.

Article 17 (Member Content Management and Posting Regulations)

1. All opinions, reviews, posts, images, etc. posted by members within the service are managed in accordance with the company's operating policy and relevant laws and regulations. Inappropriate content or content that infringes on the rights of others may be removed without prior warning.
2. All legal disputes related to posted content are the responsibility of the poster, and the company only plays a mediation and arbitration role.
3. Members must respect the honor, privacy, and intellectual property rights of others, and if they violate these, they will be subject to legal liability in accordance with relevant laws.

Article 18 (Data Security Policy)

1. The company safely manages members’ personal information and transaction data by applying the latest security technology (encryption, access control, firewall, etc.).
2. Prepare against data loss and hacking attacks through regular security checks, system updates, and backups, and follow security-related guidance.
3. In the event of a security incident, the company will immediately notify the member in accordance with relevant laws and regulations, and promptly analyze the cause of the incident and take response measures.

Article 19 (Processing and Protection of Personal Information)

1. The company collects, uses, stores, and destroys members' personal information in accordance with the personal information processing policy, and strictly complies with relevant laws and regulations.
2. Members may request to view, modify, or delete their personal information, and the company will faithfully carry out the procedures accordingly.
3. When providing personal information to a third party, the company will obtain the member's consent in advance and enter into necessary contracts for safe processing and protection.
4. In the event of damages due to leakage or misuse of personal information, the company will promptly proceed with compensation and notification procedures in accordance with the law.

Article 20 (Customer Support Service)

1. The company provides prompt and efficient customer support service for members' inquiries, complaints, and technical support requests.
2. Customer support is provided through various channels such as the website, email, phone, and real-time chat, and the support time and response standards are different.
3. The company may retain customer support records to improve services and resolve issues.

Article 21 (Provision of User Guides and Educational Materials)

1. The Company provides materials such as user guides and FAQs to facilitate smooth use of the service by new and existing members.
2. The materials provided are provided for informational purposes and should not be used as an absolute basis for investment decisions.
3. Members must fully understand how to use the service, transaction procedures, and risk management measures through educational materials

Article 22 (Compliance Monitoring)

1. The company operates an internal compliance monitoring system to ensure transparency and fairness in service operation and to comply with relevant laws and regulations.
2. The Compliance Monitoring Department regularly monitors members' trading activities, account usage, customer support and overall services, and detects any fraudulent activity.
3. Members must faithfully cooperate with the submission of additional documents and identity verification procedures requested for compliance monitoring, and if they refuse to do so, they will be subject to immediate action. This may affect your membership eligibility.

Article 23 (Internal Audit and External Audit Cooperation)

1. The Company regularly inspects the efficiency of service operation and legal compliance through internal audit procedures, and conducts audits in cooperation with external audit agencies when necessary.
2. Any improvements or policy changes resulting from the audit results will be promptly reflected and notified to members.
3. Members must faithfully fulfill their obligations to provide materials and cooperate as requested during the internal audit process.

Article 24 (Dispute Resolution Procedure)

1. All disputes arising between the company and its members shall be resolved amicably through mutual consultation.
2. If consultation fails, the dispute shall be brought to the competent court of the country where the company is established, and all disputes shall be resolved in accordance with the relevant laws of that country.
3. In the dispute resolution process, the company may cooperate with the arbitration organization, and members must cooperate in good faith.

Article 25 (Governing Law)

These Terms and Conditions shall be governed by the relevant laws and international regulations of the country in which the Company is established, and shall be interpreted, applied and enforced accordingly.

Article 26 (Confidentiality)

1. The company and members shall not disclose or use each other's trade secrets, confidential information, transaction history, and personal information to outside parties or without authorization.
2. The obligation to maintain confidentiality continues even after a member withdraws or terminates the contract, and any violation thereof shall be subject to strict legal action in accordance with relevant laws and regulations.
3. Failure to exercise a right under these Terms and Conditions shall not be construed as a waiver of that right, and in no event shall delay in exercising a right result in the loss of the right itself..

Article 27 (Prohibition of Transfer of Rights)

1. Members may not transfer or assign their rights and obligations under these Terms and Conditions to a third party without the Company’s prior written consent.
2. The Company strictly prohibits the transfer of membership qualifications or account sharing, and in the event of violation, membership qualifications may be suspended.

Article 28 (Non-Agency)

Nothing in these Terms and Conditions shall imply that the Company acts as an agent, trustee, intermediary or other representative of the Member, and the two parties shall maintain their relationship with each other as independent legal entities.

Article 29 (Severability) If any

provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall remain valid independently, and the relevant portion shall be reinterpreted in accordance with relevant laws and regulations.

Article 30 (Identity Verification and Real-Name Authentication)

1. The Company will conduct a strict identity verification (KYC) procedure upon member registration in accordance with Bitroa best practices, and will require real-name verification and related supporting documents (resident registration card, driver's license, etc.).
2. Members who do not complete the identity verification procedure may be subject to disadvantages such as transaction limit restrictions and restrictions on the use of certain services, and the Company may request additional verification in accordance with relevant laws.

Article 31 (Anti-Money Laundering and AML Policy)

1. The company complies with Bitroa’s AML (Anti-Money Laundering) policy and monitors members’ transaction history, deposit/withdrawal records, etc. in real time.
2. If a suspicious transaction or abnormal pattern is discovered, the company will stop the transaction and request the member to submit additional information and conduct verification procedures. You can request a ticket and report it to the relevant agency.
3. Members must faithfully cooperate in accordance with the laws and regulations related to anti-money laundering and the company's internal policies, and if they violate these, their membership will be terminated. This may be suspended or terminated.

Article 32 (Transaction Restrictions and Safety Devices)

1. In accordance with best practices of Bitroa and global exchanges, the Company operates various safety devices such as self-trading prevention, order cancellation restrictions, and excessive leverage trading restrictions to ensure fairness and safety of transactions.
2. Members must actively utilize the safety functions provided by the Company when conducting transactions, and any losses resulting from non-use of safety functions are entirely the responsibility of the member.

Article 33 (Information Disclosure and Investor Protection)

1. The Company, with reference to Bitroa cases, transparently discloses to members information necessary for service use (e.g., market price information, transaction details, risk notification, etc.).
2. Members must carefully review the information provided when making investment decisions and participate in transactions after recognizing all risks associated with the investment.
3. The company provides educational materials, risk management guides, and consulting services to protect investors, and members can use these to their own advantage. You can develop mountain management and investment strategies.

Article 34 (Dispute Resolution and Customer Complaint Handling)

1. The Company shall establish a customer complaint handling procedure similar to that of Bitroa and endeavor to promptly resolve member complaints and disputes.
2. Customer complaints are received through various channels such as website, mobile app, phone, and email, and the company processes the received complaints.
3. If dispute mediation is difficult, the company will cooperate with relevant organizations or arbitration institutions to support the final resolution of the dispute.

Article 35 (Supplementary Provisions and Effective Date)

1. Matters not specified in these Terms and Conditions shall be governed by relevant laws and regulations, the Company's internal regulations and operating policies.
2. The Company shall prepare separate detailed policies (e.g., anti-money laundering, customer verification, transaction regulations, etc.) as necessary and notify them to members, and such policies shall constitute a part of these Terms and Conditions.
3. These Terms and Conditions are provided in the form of an electronic document, and members shall be deemed to have entered into this agreement by going through the Internet-based viewing and consent procedures.
4. These Terms and Conditions shall be effective from [Enforcement Date: September 13, 2018] and shall apply to all use of the Service thereafter.
5. The final decision on the interpretation and application of these Terms and Conditions shall be in accordance with the Company's internal policy and the judgment of the competent court.

Article 36 (Terms and Conditions Change History and Notice)

1. When the terms and conditions are changed, the company will post the change history on the website and mobile app so that members can easily check it.
2. The changed terms and conditions will take effect immediately from the date of notice, and if members do not object to the changes and continue to use the service, they will be considered to have agreed to the changed terms and conditions.
3. In order to minimize any disadvantages to members due to changes in the terms and conditions, the company will provide advance notice and sufficient guidance.